Welcome back, Marcus
Your coverage is active across Binance. 1 claim needs your attention.
Recent claims
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My crypto was lost or stolen
$142,500
Under investigation
The app showed wrong information
$180
Auto-paid · 24h
Exchange was down
$8,400
Paid · 3 days
● Already upgraded
You're on Cryp-Sure-EX
Your wallet limit is 10× standard EI coverage. No action needed — you're fully protected up to $100k per wallet.
Claim progress · CS-2047
Claim submitted
Apr 17 · 13:14 UTC
AI triage complete
Apr 17 · 13:16 UTC · Routed to senior handler
Evidence review in progress
Handler: E. Okafor · Senior
Decision
Expected Apr 23–25
Payout to your Binance wallet
Or bank account if wallet is compromised
Your coverage · at a glance
Per-wallet limit$100,000
Per-transaction limit$50,000
Annual aggregate$400,000
Used this year$180
Covered exchangesBinance
ProductCryp-Sure-EX
File a new claim
We'll ask for the specifics required by your policy.
What happened?
Select the category that matches your loss. Each corresponds to a specific section of your Cryp-Sure-EX policy.
Some losses pay out automatically. If Binance has already reported this as a verified system fault, a smart contract may settle your claim within minutes — no form needed. We'll check first.
Must be within 30 days of discovery
My claims
All claims filed on your Cryp-Sure-EX policy · click any row to see the full case
| Claim ID | Coverage class | Filed | Amount | Payout method | Status |
|---|---|---|---|---|---|
| CS-2047 | My crypto was lost or stolen from the exchange Binance |
Apr 17, 2026 | $142,500 | Manual review | Investigating |
| CS-1982 | The app showed me wrong information Binance |
Mar 14, 2026 | $180 | Smart contract | Auto-paid |
| CS-1756 | The exchange was down when I needed it Binance |
Dec 14, 2025 | $8,400 | Wallet credit | Paid out |
| CS-1612 | A trade went wrong Binance |
Oct 21, 2025 | $3,200 | Wallet credit | Paid out |
My crypto was lost or stolen from the exchange
Custody & Safekeeping — Hot wallet compromise
Policy section invoked
Custody & Safekeeping — Hot wallet compromise
Your incident summary
Edit →
On April 17, 2026 at approximately 03:17 UTC, 4.82 BTC and 61.4 ETH were transferred from my Binance hot wallet to an unknown destination without my authorization. I did not initiate or sign any such transactions. My account credentials have not been compromised — no unknown logins in the past 30 days, no API keys I haven't created myself, and 2FA is active. Binance confirmed the outflow originated from their operational signing keys, not mine.
Transaction details submitted
Blockchain
Bitcoin mainnet + Ethereum mainnet
Primary tx hash
4e8f2a1c...b7d9e3f1a8c4
Secondary tx hash
0x91fd...2a17c5d3
Asset & amount
4.82 BTC + 61.4 ETH ($145,000 value)
Initiation UTC
2026-04-17 03:17:42
Broadcast UTC
2026-04-17 03:17:45
Confirmed UTC
2026-04-17 03:28:11
From wallet
bc1qk2x8p...m4a2h0n
To wallet
bc1q4f...a8b1 (unknown)
Transaction type
Withdrawal (unauthorized)
Gas fee
0.00041 BTC / 0.0024 ETH
Case timeline
Your advocate is reviewing evidence
Senior handler assigned due to claim value. You'll hear back by Apr 23.
Apr 17 · 14:02 UTC · Current step
AI triage complete
Claim matched to Custody coverage. Exceeds auto-payout threshold — routed to senior handler.
Apr 17 · 13:16 UTC
Claim submitted
Form completed with 3 evidence files. On-chain tx verified by our forensics system.
Apr 17 · 13:14 UTC
Estimated payout
$100,000
Capped at your EX wallet limit
Destination
Binance wallet
Payout calculation
Reported loss$145,000
Policy limit (wallet)$100,000
Excess uninsured− $45,000
If approved$100,000
Evidence
ledger-export.csv✓
police-report-4471.pdf✓
wallet-serial.jpg✓
On-chain tx verified✓
My policy
Your Cryp-Sure-EX coverage details, terms, and key dates
Policy details
Policy holderMarcus Reyes
Binance account IDUser #88214
Policy typeCryp-Sure-EX (upgraded from EI)
Effective dateSep 8, 2025
Renewal dateSep 8, 2026
Term12 months · auto-renewing
Status● Active · in good standing
Premium$24.99 / month
Next billingMay 8, 2026
Coverage limits
$100,000
Per wallet
Per transaction
$50,000
Annual aggregate
$400,000
The per-wallet limit applies to each crypto wallet you hold on Binance. The annual aggregate is the maximum total we'll pay across all claims in a 12-month period.
Claims activity
View all →
Claims filed lifetime4
Claims filed this year2
Total paid out$8,580
Currently in progress1 · CS-2047
Remaining annual limit$391,420
Deductibles
Standard deductible$0
Outage-related claims$0
Auto-paid claims (<$500)$0
Custody claims$0
No deductibles apply to your Cryp-Sure-EX policy.
Important notes
Exchange must be linked
Coverage only applies while Binance remains linked via Cryp-Sure. If you delink, coverage pauses immediately.
30-day notification window
Claims must be notified within 30 days of discovering the loss. Late notifications may be declined.
Market risk is not covered
Price drops, trading losses, and normal market volatility are excluded. Only exchange-caused failures are covered.
Self-directed error is not covered
Lost passwords, wrong addresses you typed yourself, phishing attacks on your own account fall outside policy scope.
What's covered
The 9 categories of loss your Cryp-Sure-EX policy protects against
Cryp-Sure-EX covers exchange-caused losses only. Every category below is a failure on Binance's side — not on yours. You cannot be blamed for a custody breach, a platform outage, or a UI that showed you wrong information.
My crypto was lost or stolen from the exchange
Custody & safekeeping
$100,000
Hot wallet breach, HSM failure, key management error, fund segregation issue. Covers loss of your crypto from Binance's custody systems.
A trade went wrong
Transaction & settlement
$50,000 / txn
Wrong execution price, duplicated trade, incorrect settlement, ledger divergence between what you see and what Binance recorded.
A deposit or withdrawal failed
Deposit & withdrawal
$50,000 / txn
Failed or delayed withdrawal, incorrect deposit, memo-based deposit failure on chains like XRP or XLM.
The exchange was down when I needed it
Platform outage
Duration threshold
Outage caused inaccessible balances, missed withdrawals, or forced liquidations. Must exceed 15 minutes of unavailability.
A price feed, bank transfer, or partner service failed
Third-party integration
Case by case
Oracle failure, price feed malfunction, fiat on-ramp partner outage. Covered when it's the exchange's responsibility to verify.
The app showed me wrong information
UI / interface error
Often auto-paid
Misleading display, broken confirmation, fee or slippage misrepresentation. Small losses under $500 typically pay out automatically.
My position was force-closed by the exchange
Auto-deleveraging (ADL)
Rules-based
Incorrect risk calculation, wrong account ranking, excessive deleveraging. Applies to derivatives positions closed by the exchange's risk engine.
My position was liquidated wrongly or at the wrong price
Liquidation failure
$50,000 / txn
Missed margin call, skipped liquidation, materially wrong liquidation price vs. reference market.
I lost money because of problems that followed an outage
Cascading outage
Link to outage
Outage-linked balance errors, stale margin data, post-outage reconciliation losses. Must be traceable to a qualifying outage event.
What's not covered
✕
Market losses — price drops, bad trades, normal volatility
✕
Your own mistakes — wrong address, lost password, phishing
✕
Unauthorised account access via your own compromised credentials
✕
Rug pulls, scams, or losses from non-Binance wallets
✕
Regulatory seizures, government-ordered freezes
✕
Losses before policy inception date (Sep 8, 2025)